Wednesday, July 10, 2024

Customer Service

“And before we finish this call,” says the customer service rep on the phone, “can I just ask, purely for my own nosiness, what kind of art your wife makes?”

I mean, it’s the reason why I mentioned it in the first place, so I tell him her website, the name of the piece we’ve been discussing, her insta handle, the whole thing.

I hear him typing and then he says, “Oh wow….”

“I didn’t think I’d see anything as beautiful as that today,” he says, his voice softening from his customer service voice to something gentler, more emotional, more real.

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