“So then I finally get an IT guy on the phone,” says Katie, describing her ordeal with customer service today, “and he says, ‘There will be ninety seconds of silence.’”
“Like he was going to put me on hold, but then he didn’t put me on hold! He just sat there for a moment and took a deep breath,” she sighs in imitation.
“Like he needed to pull himself together or something,” I say, laughing.
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