Five-and-a-half hours floor watching in the shoe department - talking to people, solving problems, greeting customers, running back and forth.
At the end of the day, almost nine o’clock, I sit down for the first time in hours and lay my head on the counter. One of my employees who has aspirations toward management sits down next to me and contemplates my weariness.
“You’re starting meke me thing that maybe I don’t want to be a manager,” she says.
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