Friday, February 7, 2020

Greeting Others Safely

“Welcome!” I say cheerfully to the woman browsing the table of shoes (this is my go-to greeting at work, as it is less aggressive than “Can I help you?” and allows the person some space, but also lets them engage with me if they actually want something).

“Oh, I’m just looking,” she answers brusquely (the standard response for a person who just wants to be left alone.

“Sure!” I reply, ratcheting up my smile another notch. “That’s why I only said, 'Welcome!’"

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